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The State Bank has developed detailed guidelines for account holders using debit, credit or smart cards and advised them that after dark, only use ATMs that are well-lighted. The SBP in its dozen advices asked all banks to provide maximum information to card-holders for their protection, theft of cards and cash robbery.

The rising frauds against card-holders and increasing hacking problem in case of internet transactions have created serious problems for the account holders. The robberies against the ATM card holders especially when they draw cash from the machines, has turned into a serious law and order problems.

“Always observe your surroundings before conducting an ATM transaction. If you see anyone or anything that appears suspicious, cancel your transaction and leave the area at once,” advised the SBP to customers reflecting the growing law and order problem related high-tech banking in the country.

“After dark, only use ATMs that are well-lighted,” another precautionary advice proved.

“If possible choose a machine in a busy area. A heavily trafficked location means additional security,” advised the central bank reflecting the gravity of the situation.

Hundreds of cases were observed about the robbery of cash when customers were using ATM machines. Bankers said dozens of cases registered regarding the theft of credit cards and in some cases card-holders were kidnapped and their cards were used for shopping and other purposes till the release of the kidnapped persons.

“Once you have completed a transaction, directly put your money and card in your pocket and do not count cash at ATM machine,” said the SBP.

The State Bank also provided detail about the safe internet transactions and advised all users to keep their personal information secret.

The technology was introduced to make the banking faster and to meet the requirement of the growing pressure over the rising number of transactions. The cards were designed to protect the people from cash robberies but the rising frauds might shake the confidence of the people before the technology strengthened in the country.

“Electronic payment system is rapidly replacing the conventional systems because of efficiency, convenience and cost effectiveness. However, security is one of the major challenges in the complete transformation of paper-based systems to electronic,” said the SBP guidelines paper.

While the commercial banks are taking measures to strengthen security, they are also required to create awareness about the adoption of new practices by card-holders on mitigation of risks arising out of deployment of new technologies, said the SBP.

“The SBP in consultation with commercial banks, have developed guidelines for account holders using debit, credit or smart cards which will facilitate the various stakeholders to disseminate basic information on e-banking practices to their customers. These guidelines are minimum set of information and may be customised by the banks to meet their specific requirements,” said the SBP.

The SBP requested the banks to update the guidelines on their web along with a section of FAQs (frequently asked question). They should also take initiatives to create awareness among their customers who are using debt, credit or smart cards, it added.

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madnan_arshad@hotmail.com
AOA

Thankyou very much M.Adnan Arshad

Regards

Mahtab
thank u for this Adnan!!!!