03-16-2007, 04:15 AM
My unshakable belief is PIA is one of the best airlines despite some shortfalls. EU ban and things like this for me are all political. Since 24 years travel I have found PIA flight, its crew always accommodating and nice particularly to families traveling alone. However its ground activities particularly reservation etc have always been eye raising. Last October when I had to visit again and again PIA Saddar Reservation Office as there was no seat available, in the flight there was only 17 passengers. The PIA hdad office promised to enquire but as usual it never did.
Thursday 08th March my wife had to travel by PIA Karachi Bahrain PK 281. Departure time was 2000 hrs. She reached Karachi airport 1700 hrs. The flight left 2300 hrs. This flight is a shuttle flight. At the same time its departure from Bahrain for Karachi is 2200 hrs Bahrain time. Passengers there as usual reported three hours earlier. These passenger coming to Karachi also faced same same three and a half hour extra wait at Bahrain as my wife had at Karachi airport. PIA Karachi had our contact phone numbers likewise the Bahrain PIA had of its passengers. My question is why PIA did not inform its passengers if flight was late. This not only facilitate passengers but also reduces congessions at airport. During my 24 years travel with PIA I do not remember if I had ever received such an information, Once the flight from Karachi to Bahrain nire than 12 hours before cancelled due to technical reasons. I got this information through personal level but PIA never informed us. My daughter from Bahrain conveyed this information but PIA Karachi did not inform us. I took up the matter at legal level when PIA refunded the cost of telephone call Bahrain/Karachi which my daughter had to spend on giving us this information from there but sitting in Karachi we did not had.
Thursday 08th March my wife had to travel by PIA Karachi Bahrain PK 281. Departure time was 2000 hrs. She reached Karachi airport 1700 hrs. The flight left 2300 hrs. This flight is a shuttle flight. At the same time its departure from Bahrain for Karachi is 2200 hrs Bahrain time. Passengers there as usual reported three hours earlier. These passenger coming to Karachi also faced same same three and a half hour extra wait at Bahrain as my wife had at Karachi airport. PIA Karachi had our contact phone numbers likewise the Bahrain PIA had of its passengers. My question is why PIA did not inform its passengers if flight was late. This not only facilitate passengers but also reduces congessions at airport. During my 24 years travel with PIA I do not remember if I had ever received such an information, Once the flight from Karachi to Bahrain nire than 12 hours before cancelled due to technical reasons. I got this information through personal level but PIA never informed us. My daughter from Bahrain conveyed this information but PIA Karachi did not inform us. I took up the matter at legal level when PIA refunded the cost of telephone call Bahrain/Karachi which my daughter had to spend on giving us this information from there but sitting in Karachi we did not had.